User support for declaring waste - main contract
Buyer: Miljødirektoratet
- Published
- 30 April 2025
- Submission deadline
- 12 June 2025, 12:00
- Estimated value
- 14,000,000 kr
- Procedure
- Open procedure
- Lots
- 1
- Documents
- 1
- Notice number
- 00279747-2025
- Reference
- e8167596-39d0-418d-8749-ed89385755e6
- Official source
- Official source
CPV codes
- 72600000Servicios de apoyo informático y de consultoría
- 72266000Servicios de consultoría en software
- 90000000Servicios de alcantarillado, basura, limpieza y medio ambiente
Description
The procurement shall cover the need for long-term cooperation on user support. Main: Support Receive and follow-up enquiries from the users of waste declaring. Most of the services will be assistance with logging on and other administrative services, such as assisting with giving authorisations. Waste questions will be forwarded to user support with waste competence. Process improvement of user support Tenderers shall take an active role in continual follow-up of cases that are reported and improvements to the user support. This applies to both how users first meet and how the process proceeds until their needs are solved. Contributions to product development. Assistance to the Norwegian Environment Agency ́s product team on improvement of the technical system, systems for automated user support/self-help in order to reduce the users ́needs for assistance. Other assistance related to the declaring system if needed. The contract is planned to be signed 1 July. The assistance is proposed 15 August.
Official publications
- TED · 00279747-2025 · 30 April 2025
- OJS · 84/2025 · 30 April 2025
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 12 June 2025, 12:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is 14,000,000 kr.
- Who is the buyer of this tender?
- The contracting authority is Miljødirektoratet (European Union).
- How can I bid for public tenders in European Union?
- Bids are submitted through the official procurement portal of European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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