TR1678 - Business Transformation Operating Model and Customer Platform (CRM and Billing)
- Published
- 25 February 2026
- Estimated value
- €47,300,000
- Place of performance
- Ireland, IE061
- Procedure
- neg-w-call
- Lots
- 1
- Notice number
- 00130938-2026
- Reference
- cafb5287-440b-46ca-bb3c-aab7279ae25f
- Official source
- Official source
CPV codes
- 72000000Servicios TI: consultoría, desarrollo de software, Internet y apoyo
Description
ESB Customer Solutions (Retail Utility arm of ESB) are undergoing a major transformation programme and are tendering for the design, implementation and delivery of a new Customer Centric multi-disciplinary type Operating Model which will be enabled and supported by the implementation of a Proven fully integrated cloud-based SaaS CRM and Billing Solution. This new business model will be built around the customer, incorporating out of the box, business processes and associated customer journeys. It is anticipated that post the initial implementation / delivery phase, we will operate via a managed service offering for ongoing support.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Kraken Technology Limited | — | — |
Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is €47,300,000.
- Who is the buyer of this tender?
- The contracting authority is Electricity Supply Board ( ESB ) (European Union).
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