This is a contract modification notice for Document Management and Contact Centre Services

Published

24 October 2024

Estimated value

€2,500,000

Place of performance

IE061

Procedure

Negotiated procedure

Lots

1

Notice number

00647532-2024

Reference

f330a7d8-f563-4e65-9066-2883d8429509

Official source

Official source

CPV codes

• 75112000Servicios administrativos para operaciones comerciales
• 72512000Servicios de gestión de documentos
• 79512000Centro de llamadas

Description

The Residential Tenancies Board (RTB) undertook a project to outsource its requirements for data management and contact centre services. The intention was to provide an efficient, timely and customer centred services for the processing of registration and dispute applications, payment of associated fees and the interface with its customers to handle daily contact. The project required a number of services which were divided into three lots: Lot 1: Document Management Services; Lot 2: Contact Centre; and Lot 3: Scanning Services. The contract was awarded for an initial period of three years, commencing 9 May 2013, with the option to extend for an additional two years which was exercised by the contracting authority. The value of the contract over the initial three-year period was EUR 2,803,349 (excluding VAT). The value over the full five-year period was EUR 5 million (ex VAT). Due to the complexity and essential nature of the services required and a changing landscape within RTB and the everchanging nature of the requirements, a number of contract modifications have been implemented as detailed below. The contract was further extended on the same terms and conditions for twelve mon…

Award criteria

• Cost — Cost

Official publications

• TED · 00647532-2024 · 24 October 2024
• OJS · 208/2024 · 24 October 2024

Frequently asked questions

What is the estimated value of this tender?

The estimated value published by the buyer is €2,500,000.

Who is the buyer of this tender?

The contracting authority is Residential Tenancies Board (European Union).

How can I bid for public tenders in European Union?

Bids are submitted through the official procurement portal of European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.