Technical support for operational equipment
Buyer: European Border and Coast Guard Agency (FRONTEX)
- Published
- 12 September 2025
- Estimated value
- €12,000,000
- Procedure
- Open procedure
- Lots
- 1
- Notice number
- 00595709-2025
- Reference
- 84bc0633-958f-437c-8eb6-712e1f5b726c
- Official source
- Official source
CPV codes
- 71356300Servicios de apoyo técnico
Description
The objective of this tender is the acquisition of the required technical support services for Frontex equipment to sustain the operation, maintenance and supply ensuring the maximum operational availability to the user. Frontex intends to employ the technical support services to cover: 1. The virtual ServiceDesk service (Single Point of Contact for users); 2. The Remote 1st Level of technical support service; 3. The In-Field 1st and 2nd Level of technical support service; 4. The In-Field 3nd Level management of technical support service; 5. The In-Field technical maintenance service; 6. The integrated logistical support service; 7. The technical support Auxiliary Services (for example Root cause technical analysis reports for unforeseen events, auditing related functions, feasibility studies, design functions, special quality reviews, etc.). 8. The In-Field equipment-specific specialized training service. The future Contractor(s) will cover all the above-listed services, engaging both Frontex staff and other contractors that are involved in these services for the support of Frontex In-Field equipment (for example patrol cars and transportation vehicles, transport and sto…
Award criteria
- Quality — Please consult the procurement documents.
- Price — Please consult the procurement documents.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| OPTIX JSC | — | — |
Official publications
- TED · 00595709-2025 · 12 September 2025
- OJS · 175/2025 · 12 September 2025
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is €12,000,000.
- Who is the buyer of this tender?
- The contracting authority is European Border and Coast Guard Agency (FRONTEX) (European Union).
- How can I bid for public tenders in European Union?
- Bids are submitted through the official procurement portal of European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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