Technical support for operational equipment
Buyer: European Border and Coast Guard Agency (FRONTEX)
- Published
- 25 September 2024
- Estimated value
- €12,000,000
- Notice number
- 00575212-2024
- Official source
- Official source
CPV codes
- 71356300Servicios de apoyo técnico
Description
The objective of this tender is the acquisition of the needed maintenance and supply support services to ensure the maximum operational availability to the user of Frontex operational equipment (technical and supporting equipment), during operations. Frontex intends to create the technical support services capability that will cover: 1. The virtual ServiceDesk service (Single Point of Contact for users); 2. The Remote 1st Level of technical support service; 3. The Remote or In-Field 2nd Level of technical support service; 4. The In-Field 3nd Level management of technical support service; 5. The In-Field technical maintenance service; 6. The contribution to integrated logistical support service; 7. The technical support Auxiliary Services (for example Root cause technical analysis reports for unforeseen events, auditing related functions, feasibility studies, design functions, special quality reviews, etc.); 8. The In-Field equipment-specific specialized training service. The future Contractor(s) will cover all the above-listed services, involving Frontex staff and other contractors for the support of Frontex in Field equipment (for example Patrol Cars and transportation vehicles…
Lots (3)
| Lot | Description | CPV code | Amount |
|---|---|---|---|
| 1 | Central technical support for Frontex Operational Equipment (Implementation, ServiceDesk, all remote maintenance coordination and training coordination services) | 71356300 Servicios de apoyo técnico | €3,000,000 |
| 2 | In-Field technical support, maintenance and training services of Portable Technical and Supporting Equipment | 71356300 Servicios de apoyo técnico | €5,000,000 |
| 3 | In-Field technical support, maintenance and training services for Vehicular Systems (Mobile Surveillance Systems (MSS) and Vehicles for Migration Management (VMM)) | 71356300 Servicios de apoyo técnico | €4,000,000 |
Official publications
- TED · 00575212-2024 · 25 September 2024
- OJS · 187/2024 · 25 September 2024
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is €12,000,000.
- Who is the buyer of this tender?
- The contracting authority is European Border and Coast Guard Agency (FRONTEX) (European Union).
- How can I bid for public tenders in European Union?
- Bids are submitted through the official procurement portal of European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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