Support utilisateur
Buyer: GIE KLESIA
- Published
- 16 October 2024
- Estimated value
- €4,430,000
- Procedure
- Restricted procedure
- Lots
- 1
- Documents
- 1
- Notice number
- 00625555-2024
- Reference
- 7f801bab-a2f0-4bbc-ad80-9d450d602c63
- Official source
- Official source
CPV codes
- 72253000Servicios de unidad de asistencia y de apoyo
Description
Prestations de support aux utilisateurs avec une démarche de transformation des services, visant à offrir une expérience utilisateur plus qualitative et efficace. L'activité couvre les services suivants : Help-Desk / Support téléphonique ; Support de proximité sur les deux sites d'Ile de France, sa logistique et optionnellement, le support aux incidents de niveau 3 et le centre des usages multiservices.
Award criteria
- Price — Prix des prestations (35%)
- Quality — RSE (10%)
- Quality — Capacités techniques (55%)
Official publications
- TED · 00625555-2024 · 16 October 2024
- OJS · 202/2024 · 16 October 2024
Other tenders from GIE KLESIA
Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is €4,430,000.
- Who is the buyer of this tender?
- The contracting authority is GIE KLESIA (European Union).
- How can I bid for public tenders in European Union?
- Bids are submitted through the official procurement portal of European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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