Provision of Management services, Development services and Monitoring services of Pobal Telephony and Contact Centres, and associated support and services

Published

19 June 2024

Submission deadline

8 July 2024, 17:00

Estimated value

€1,500,000

Procedure

Open procedure

Lots

1

Documents

1

Notice number

00363148-2024

Reference

d76ac5f2-2e59-42cc-9159-6069df5c1759

Official source

Official source

CPV codes

• 72212000Servicios de programación de software de aplicación
• 72416000Proveedores de servicio de aplicaciones
• 72421000Servicios de desarrollo de aplicaciones cliente en Internet o intranet
• 72000000Servicios TI: consultoría, desarrollo de software, Internet y apoyo
• 72212100Servicios de desarrollo de software específico de un sector económico

Description

Pobal seeks to establish a single party framework agreement with a suitably qualified tenderer for the support and enhancement of their Enterprise Telephony and Contact Centre infrastructure. The tenderer must be capable of supporting the existing infrastructure, facilitate the expansion of the present contact centre functionality, and also have proven capability to support Pobal with possible future enhancements such as AI technology. Pobal invite responses from suitably qualified tenderers to be appointed as their Enterprise Telephony and Contact Centre framework partner as per the specific requirements outlined below. (All Tender responses to be submitted in a zip file)

Award criteria

• Quality

Official publications

• TED · 00363148-2024 · 19 June 2024
• OJS · 118/2024 · 19 June 2024

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See all →

Frequently asked questions

What is the deadline to bid for this tender?

The submission deadline is 8 July 2024, 17:00. Check the official source, as dates can be modified.

What is the estimated value of this tender?

The estimated value published by the buyer is €1,500,000.

Who is the buyer of this tender?

The contracting authority is Pobal (European Union).

How can I bid for public tenders in European Union?

Bids are submitted through the official procurement portal of European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.