Provision of a Customer Relationship Management (CRM) System built on Microsoft Dynamics in a client tenant

Published

30 March 2026

Estimated value

€175,000

Place of performance

Dublin, IE061

Procedure

open

Lots

1

Notice number

00217956-2026

Reference

8a80beae-3959-4d39-91bb-eb945ff1bcc7

Official source

Official source

CPV codes

• 72000000Servicios TI: consultoría, desarrollo de software, Internet y apoyo
• 72200000Servicios de programación de software y de consultoría
• 72600000Servicios de apoyo informático y de consultoría
• 72500000Servicios informáticos

Description

The Irish Red Cross seeks to procure a comprehensive and scalable Customer Relationship Management (CRM) system that will support the organisation’s evolving needs in volunteer and member engagement, training, and donor relationship management. The basic requirement is for a Customer Relationship Management System built on Microsoft Dynamics within the Irish Red Cross Microsoft 365 Tenant. The proposed solution must: ● Provide a centralised, secure database for all supporter types. ● Automate and streamline workflows across departments. ● Enable volunteer self-service for registration, training and availability. ● Improve oversight of local activities and branch coordination. ● Enhance donor and volunteer engagement through personalised journeys. ● Support training and event management with integration to Moodle. ● Enable data-driven decision-making through real-time reporting and analytics. In general, delivery is expected to be phased, with an initial focus on developing a Minimum Viable Product that can then be iteratively developed over the duration of the contract. Specifically, the CRM should fulfil the following objectives: 1. Centralised Database Management Establish a secu…

Awards

Frequently asked questions

What is the estimated value of this tender?

The estimated value published by the buyer is €175,000.

Who is the buyer of this tender?

The contracting authority is Irish Red Cross (European Union).