Provision of a Customer Relationship Management (CRM) System built on Microsoft Dynamics in a client tenant
Buyer: Irish Red Cross
- Published
- 18 November 2025
- Submission deadline
- 15 December 2025, 17:00
- Estimated value
- €175,000
- Place of performance
- Dublin, IE061
- Procedure
- Open procedure
- Lots
- 1
- Documents
- 1
- Notice number
- 00764276-2025
- Reference
- 8a80beae-3959-4d39-91bb-eb945ff1bcc7
- Official source
- Official source
CPV codes
- 72000000Servicios TI: consultoría, desarrollo de software, Internet y apoyo
- 72200000Servicios de programación de software y de consultoría
- 72600000Servicios de apoyo informático y de consultoría
- 72500000Servicios informáticos
Description
The Irish Red Cross seeks to procure a comprehensive and scalable Customer Relationship Management (CRM) system that will support the organisation’s evolving needs in volunteer and member engagement, training, and donor relationship management. The basic requirement is for a Customer Relationship Management System built on Microsoft Dynamics within the Irish Red Cross Microsoft 365 Tenant. The proposed solution must: ● Provide a centralised, secure database for all supporter types. ● Automate and streamline workflows across departments. ● Enable volunteer self-service for registration, training and availability. ● Improve oversight of local activities and branch coordination. ● Enhance donor and volunteer engagement through personalised journeys. ● Support training and event management with integration to Moodle. ● Enable data-driven decision-making through real-time reporting and analytics. In general, delivery is expected to be phased, with an initial focus on developing a Minimum Viable Product that can then be iteratively developed over the duration of the contract. Specifically, the CRM should fulfil the following objectives: 1. Centralised Database Management Establish a secu…
Official publications
- TED · 00764276-2025 · 18 November 2025
- OJS · 222/2025 · 18 November 2025
Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 15 December 2025, 17:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is €175,000.
- Who is the buyer of this tender?
- The contracting authority is Irish Red Cross (European Union).
- How can I bid for public tenders in European Union?
- Bids are submitted through the official procurement portal of European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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