Procurement of application and case processing system for SSB
Buyer: Statistisk Sentralbyrå
- Published
- 24 March 2025
- Estimated value
- 7,500,000 kr
- Place of performance
- NO020
- Procedure
- Negotiated procedure
- Lots
- 1
- Documents
- 1
- Notice number
- 00186664-2025
- Reference
- bfd72935-f41c-4072-b0b2-85cefb081938
- Official source
- Official source
CPV codes
- 72000000Servicios TI: consultoría, desarrollo de software, Internet y apoyo
- 48000000Paquetes de software y sistemas de información
Description
The contracting authority needs a CRM tool to make application processing more efficient and support reporting, resource management and communication. The CRM system shall offer a seamless work flow from application reception to data delivery, with functions such as a customer portal for researchers, status overview, automated notifications and integrations with existing systems such as Outlook, Sharepoint and archive systems. The tool must facilitate detailed reporting with defined measurements that support reporting requirements from the Ministry of Finance and management. It shall also give managers an overview of workloads per employee and process the case portfolio more efficiently through dynamic dashboards and reporting functions.
Official publications
- TED · 00186664-2025 · 24 March 2025
- OJS · 58/2025 · 24 March 2025
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is 7,500,000 kr.
- Who is the buyer of this tender?
- The contracting authority is Statistisk Sentralbyrå (European Union).
- How can I bid for public tenders in European Union?
- Bids are submitted through the official procurement portal of European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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