Procurement of a system for telephone exchanges and call centres.
Buyer: Statens vegvesen
- Published
- 6 June 2025
- Estimated value
- 45,000,000 kr
- Procedure
- Negotiated procedure
- Lots
- 1
- Documents
- 1
- Notice number
- 00368670-2025
- Reference
- e3fa107c-7ce8-42e0-915e-53442e00dc26
- Official source
- Official source
CPV codes
- 79512000Centro de llamadas
- 32543000Cuadros de conmutadores para centrales telefónicas
- 48510000Paquetes de software de comunicación
- 50334400Servicios de mantenimiento de sistemas de comunicaciones
- 64214200Servicios de centralitas telefónicas
- 72000000Servicios TI: consultoría, desarrollo de software, Internet y apoyo
- 72212211Servicios de desarrollo de software de interconectividad de plataformas
- 72212510Servicios de desarrollo de software de comunicación
Description
The Norwegian Public Roads Administration needs to procure a cloud based switchboard and call centre system. The system shall first and foremost cover the Norwegian Public Roads Administration ́s need for handling enquiries by using telephony as well as a channel, as well as SMS for outgoing enquiries to customers. The system shall, however, also allow for other channels such as chat, email and social media to be in use during the agreement period. The aim is to procure a system that contributes to a better user experience for the Norwegian Public Roads Administration ́s customers. Customers should be able to use their most preferred channel when they contact and they shall find that the Norwegian Public Roads Administration has a good overview and is available so that they can quickly get answers to their enquiries. At the same time, customers should feel confident that their privacy is safeguarded. In order to deliver good user experiences for the Norwegian Public Roads Administration ́s customers, the system shall also facilitate efficient work processes that make it easy and quick to help and guide customers. The system shall be used by a large number of agents. It is ther…
Award criteria
- Quality — - Fulfilment of the functional, cf. The tenderer ́s response to the Customer's Annex 1, annex 3. - Fulfilment of the non-functional requirements, cf. The tenderer ́s response to the Customer's Annex…
- Price — The tenderer ́s response to the Customer ́s annex 6: - Point 6.1.1, Remuneration for the establishment project - Point 6.1,2, Remuneration for the service. - Point 6.1.3, Remuneration for options…
- Quality — Requirements and criteria set pursuant to the procurement regulations § 7-9 shall aim at reducing the procurement ́s total climate footprint or environmental impact, cf. the procurement regulations §…
Official publications
- TED · 00368670-2025 · 6 June 2025
- OJS · 108/2025 · 6 June 2025
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is 45,000,000 kr.
- Who is the buyer of this tender?
- The contracting authority is Statens vegvesen (European Union).
- How can I bid for public tenders in European Union?
- Bids are submitted through the official procurement portal of European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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