Procurement of a contact centre system for Lånekassen
Buyer: Lånekassen
- Published
- 1 July 2025
- Submission deadline
- 10 September 2025, 10:00
- Estimated value
- 6,000,000 kr
- Place of performance
- NO081
- Procedure
- Open procedure
- Lots
- 1
- Documents
- 1
- Notice number
- 00423246-2025
- Reference
- 6954a5ea-ada7-4b8b-a049-b49c724218fa
- Official source
- Official source
CPV codes
- 79512000Centro de llamadas
- 79510000Servicios de contestación de llamadas telefónicas
- 72000000Servicios TI: consultoría, desarrollo de software, Internet y apoyo
- 32000000Equipos de radio, televisión, comunicaciones y telecomunicaciones y equipos conexos
- 64000000Servicios de correos y telecomunicaciones
- 79500000Servicios de ayuda en las funciones de oficina
- 79000000Servicios a empresas: legislación, mercadotecnia, asesoría, selección de personal, imprenta y seguridad
- 32524000Sistema de telecomunicaciones
Description
Procurement of an agreement for a contact centre. The need is a contact centre system that handles different channels. The contact centre system shall ensure that the Norwegian State Education Fund's customers can have a direct dialogue with the Norwegian State Education Fund in order to safeguard their customer relationships. There is also a need to extract data on use for analysis purposes. Due to staff holidays, answers to questions cannot be expected before July 28, but we will try to answer as far as possible. Tenderers are free to submit questions when they want.
Award criteria
- Price — Price
- Quality — Quality
- Quality — In this procurement, the contracting authority has chosen to take care of climate and environmental considerations through concrete requirements, cf. the public procurement regulations § 7-9 fourth…
Official publications
- TED · 00423246-2025 · 1 July 2025
- OJS · 123/2025 · 1 July 2025
Other tenders from Lånekassen
- Open tender contest for a framework agreement for a Licence Partner (LSP).
- Framework agreement - Licence Partner
- Procurement of a contact centre system for the Norwegian State Education Fund.
- Market dialogue for the procurement of a contact centre system.
- Market dialogue for the procurement of a contact centre system.
- Hire coffee and water machines
- Hire coffee and water machines
- IT Operational Services
- IT Security Services
Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 10 September 2025, 10:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is 6,000,000 kr.
- Who is the buyer of this tender?
- The contracting authority is Lånekassen (European Union).
- How can I bid for public tenders in European Union?
- Bids are submitted through the official procurement portal of European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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