Procurement of a chatbot as a service
Buyer: Statens vegvesen
- Published
- 16 May 2025
- Estimated value
- 30,000,000 kr
- Procedure
- Negotiated procedure
- Lots
- 1
- Notice number
- 00317180-2025
- Reference
- 407b9e54-5d82-40e2-a76c-62f0d0326f6d
- Official source
- Official source
CPV codes
- 72000000Servicios TI: consultoría, desarrollo de software, Internet y apoyo
- 48000000Paquetes de software y sistemas de información
- 48100000Paquetes de software específico de un sector económico
- 48700000Utilidades de paquetes de software
- 72260000Servicios relacionados con el software
- 72261000Servicios de apoyo al software
- 72262000Servicios de desarrollo de software
- 72263000Servicios de implementación de software
Description
The main objective of the procurement is to offer a good chatbot as a service, including manual chat and speechbot with the use of one technology, as well as consultancy services to assist internal resources. Focus on innovation and further development of chatbots as a service is important, so that the Norwegian Public Roads Administration is connected to developments and can follow updates in the market. The objective and scope of the procurement is to find a tenderer who can provide: • Access to a platform with chatbot as a service, including manual chat and speechbot, and consultancy services to assist internal resources. • Access to consultancy services on an hourly basis for consultancy, continual improvements and further development, which ensures that the Contracting Authority gets the most out of new and updated technology. • Option for the Contracting Authority to build and production chatbots, manual chat and speechbot for other areas in the department, such as IT support, HR, projects, etc.
Award criteria
- Quality — The tenderer ́s response to Annex 1, Annex 3, Requirement Specification. The requirement groups within functional requirements are weighted with the following: • "Content Producer" (10%), "User"…
- Quality — Standard terms in relation to the Contracting Authority's Business Principles. Supplementation of table 1 in annex 9.
- Price — The Customer will assess the offered price in annex 6 of the contract for this criteria. The total price includes all costs incurred during the entire contract period and hourly rates are summed in…
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Kindly AS | -1 kr | — |
Official publications
- TED · 00317180-2025 · 16 May 2025
- OJS · 94/2025 · 16 May 2025
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is 30,000,000 kr.
- Who is the buyer of this tender?
- The contracting authority is Statens vegvesen (European Union).
- How can I bid for public tenders in European Union?
- Bids are submitted through the official procurement portal of European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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