Marché de fourniture, mise en oeuvre et exploitation d'une solution de centre de contact omnicanal en mode SaaS
Buyer: AFPA
- Published
- 2 February 2026
- Estimated value
- €705,000
- Place of performance
- FR106
- Procedure
- open
- Lots
- 1
- Notice number
- 00073947-2026
- Reference
- a4683558-59d4-4e38-8beb-b9498fa2a60b
- Official source
- Official source
CPV codes
- 48512000Paquetes de software de respuesta vocal interactiva
Description
Le présent marché a pour objet la fourniture, la mise en oeuvre et l'exploitation d'une solution de centre de contact omnicanal en mode SaaS (CCaaS). Cette solution doit intégrer notamment un serveur vocal interactif (SVI), un distributeur automatique d'appels (ACD), des fonctionnalités de couplage téléphonie-informatique (CTI), la gestion de canaux multiples (appels, courriels, SMS, WebRTC), ainsi que l'interconnexion avec le CRM Salesforce.
Awards
| Awarded to | Amount | Date |
|---|---|---|
| ODIGO | €655,790 | — |
Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is €705,000.
- Who is the buyer of this tender?
- The contracting authority is AFPA (European Union).
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