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Limerick City and County Council Corporate Telephony and Contact Centre Solution and Associated Services

Buyer: Limerick City and County Council_103432

Open in El Vínculo
Published
26 May 2026
Submission deadline
22 June 2026
Estimated value
€700,000
Place of performance
Limerick, IE051
Procedure
open
Lots
1
Notice number
00357241-2026
Reference
3fef92ec-cf1c-4fe1-813b-aa7e97390972
Official source
Official source

CPV codes

Description

The Contracting Authority invites tenders for the supply, implementation, and ongoing support of a modern, resilient corporate telephony and contact centre solution to replace the existing phone system originally procured in 2017. The proposed solution must support organisation‑wide telephony requirements as well as high‑volume public‑facing services, including Customer Services and the Housing Assistance Payment (HAP) service. The objective of this procurement is to provide a stable, scalable, and fully supported solution that improves service continuity, call handling, reporting accuracy, and user experience, while integrating with the Council’s existing ICT environment. The scope of the competition is expected to include, but is not limited to: Core enterprise telephony services Call queues, hunt groups, IVR and call flow management Contact centre functionality for agents, supervisors, and administrators Reporting, analytics, and call recording capabilities Integration with Microsoft 365, identity services, and relevant business systems Handsets, headsets, and softphone options where required Implementation, migration, training, and transitional support Ongoing support, maintena…

Frequently asked questions

What is the deadline to bid for this tender?
The submission deadline is 22 June 2026. Check the official source, as dates can be modified.
What is the estimated value of this tender?
The estimated value published by the buyer is €700,000.
Who is the buyer of this tender?
The contracting authority is Limerick City and County Council_103432 (European Union).
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Data collected from official public procurement sources. Amounts as published by the buyer.