KTI (customer satisfaction index)
Buyer: TET Digital AS
- Published
- 6 November 2024
- Estimated value
- 8,000,000 kr
- Procedure
- Negotiated procedure
- Lots
- 1
- Documents
- 1
- Notice number
- 00674033-2024
- Reference
- 5b02116e-6af5-45e4-a0ac-77afc058f148
- Official source
- Official source
CPV codes
- 79342311Servicios de evaluación de la satisfacción del cliente
- 48000000Paquetes de software y sistemas de información
- 48326000Paquetes de software cartográfico
- 48445000Paquetes de software de gestión de relaciones con el consumidor
- 72212445Servicios de desarrollo de software de gestión de relaciones con el consumidor
- 79342300Servicios al cliente
- 79342310Servicios de encuesta a clientes
Description
TET Digital AS is building a new customer service system for its owners. There will be several channels into the customer service system, including contact forms, email, telephone, chat and letters. Our owners want to measure customer satisfaction among customers who contact customer service across all channels and need a digital tool to carry out these measurements. The system shall be able to send out customer satisfaction surveys that are initiated through an automatic digital interface. The system shall be delivered as a cloud based SaaS service. The KTI system shall be an option that the owners/users can choose to use.
Official publications
- TED · 00674033-2024 · 6 November 2024
- OJS · 216/2024 · 6 November 2024
Other tenders from TET Digital AS
Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is 8,000,000 kr.
- Who is the buyer of this tender?
- The contracting authority is TET Digital AS (European Union).
- How can I bid for public tenders in European Union?
- Bids are submitted through the official procurement portal of European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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