GESTION DES APPELS ENTRANTS, HOTLINES ET DES FORMULAIRES ÉCRITS
Buyer: NOUVELLE-AQUITAINE THD
- Published
- 11 December 2025
- Submission deadline
- 14 January 2026, 12:00
- Place of performance
- FRI12
- Procedure
- Open procedure
- Lots
- 1
- Documents
- 1
- Notice number
- 00823430-2025
- Reference
- ca8a40d1-a789-44fb-81a7-165004489a4e
- Official source
- Official source
CPV codes
- 79512000Centro de llamadas
Description
Le présent marché a pour objet la mise en œuvre d’un centre de relation client dont les missions se regroupent en trois catégories : - Gestion et traitement des appels téléphoniques entrants et accompagnement de l’usager ; - Gestion et traitement des formulaires écrits et complétés par les usagers sur le site internet de NATHD ; - Gestion d’une boite mail générique par laquelle le titulaire s’engage à répondre aux mails des usagers.
Official publications
- TED · 00823430-2025 · 11 December 2025
- OJS · 239/2025 · 11 December 2025
Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 14 January 2026, 12:00. Check the official source, as dates can be modified.
- Who is the buyer of this tender?
- The contracting authority is NOUVELLE-AQUITAINE THD (European Union).
- How can I bid for public tenders in European Union?
- Bids are submitted through the official procurement portal of European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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