Framework Service Contract for administrative, proactive, reactive services to Data Centre equipment and systems and provision of supplies, spare parts and materials
Buyer: European Border and Coast Guard Agency (FRONTEX)
- Published
- 20 June 2024
- Submission deadline
- 24 June 2024, 15:00
- Estimated value
- €800,000
- Procedure
- Open procedure
- Lots
- 1
- Documents
- 1
- Notice number
- 00367247-2024
- Reference
- 805d2211-bb20-406e-966b-d4ba24e0fca0
- Official source
- Official source
CPV codes
- 50312300Mantenimiento y reparación de equipos de redes de datos
Description
The subject of this Framework Service Contract (hereinafter named “the FWC”) is to provide administrative, proactive and reactive Services to Data Centre equipment and systems and acquisition of supplies, spare parts and materials. The scope of the Contract covers the following services (not exhaustively listed): 1. Administrative Services: – roles and responsibilities; – account support plan; – review sessions. 2. Technical Services: – service requests management; – reactive services including remote and on-site support; – service requests escalation management; – proactive services including software support and reliability tests and reporting; – monitoring DCIM alarms and notifications. 3. Service Level Agreement (SLA) to be proposed by the Contractor as a part of the proposal must contain the specific requirements concerning performance and mandatory minimum service levels required from the Contractor. 4. Supplies including hardware, spare parts and materials for Data Centre equipment, technologies, systems and products.
Award criteria
- Quality — Please consult the procurement documents.
- Price — Please consult the procurement documents.
Official publications
- TED · 00367247-2024 · 20 June 2024
- OJS · 119/2024 · 20 June 2024
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 24 June 2024, 15:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is €800,000.
- Who is the buyer of this tender?
- The contracting authority is European Border and Coast Guard Agency (FRONTEX) (European Union).
- How can I bid for public tenders in European Union?
- Bids are submitted through the official procurement portal of European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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