Framework agreement for receivable services.

Published

28 February 2024

Procedure

neg-w-call

Lots

1

Notice number

00121152-2024

Reference

8993e919-8806-40d1-bb6f-8597e10a1594

Official source

Official source

CPV codes

• 79940000Servicios de agencias de recaudación de fondos

Description

The aim of the procurement is to cover the contracting authority ́s need for receivable services and associated assignments. A significant part of Innovation Norway's business area consists of lending activities. In 2022 the company had a loan portfolio of approx. 10,000 loans. Parts of the portfolio will be subject to breaches, brief or persistent. Between 200 and 250 cases are sent annually to debt collection. The cases are to be sent to a debt collection agency after the second reminder/debt collection notice. It is left to the debt collection provider to continue the receivable work.  It shall be possible to report the loan well by the customer paying himself up-to-date. There will also be some other types of cases such as collecting grants and commissions for guarantees, bankruptcy proceedings, etc., Innovation Norway is keen to have a good relationship with its customers. We therefore emphasise that good debt collection practice is emphasised in the case handling. The administration of voluntary repayment schemes with surety is also included in the assignment. Need for assistance with realisation or securing the mortgage can also be relevant in some cases. Long term monitorin…

Frequently asked questions

Who is the buyer of this tender?

The contracting authority is INNOVASJON NORGE (European Union).