Externalisation activités clientèles Acheminement
Buyer: GRDF
- Published
- 11 March 2024
- Estimated value
- €11,240,000
- Procedure
- Negotiated procedure
- Lots
- 1
- Documents
- 1
- Notice number
- 00145813-2024
- Reference
- 3659b492-2fdf-4b91-abb7-fcccf7b3ec57
- Official source
- Official source
CPV codes
- 64000000Servicios de correos y telecomunicaciones
Description
La direction Relation Client de GRDF recherche un prestataire type centre d’appel pour réaliser des activités clientèle, traiter les demandes de prise & de modification de RDV, gérer les activités back office... Les besoins de la Direction sont les suivants : - Gestion des demandes/appels et suivi des réclamations clients (Appels sortants/back office/appels entrants) - Gestion des données compteurs (Appels sortants/appels entrants et prise de RDV) - Activité complémentaire sur le périmètre Back office / front Office
Official publications
- TED · 00145813-2024 · 11 March 2024
- OJS · 50/2024 · 11 March 2024
Other tenders from GRDF
Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is €11,240,000.
- Who is the buyer of this tender?
- The contracting authority is GRDF (European Union).
- How can I bid for public tenders in European Union?
- Bids are submitted through the official procurement portal of European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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