Enterprise Service Management -Solution (ESM) / Invitation to participate
Buyer: VR-Yhtymä Oyj
- Published
- 22 September 2026
- Procedure
- Negotiated procedure
- Lots
- 1
- Notice number
- 00653577-2026
- Reference
- 0737dfda-9def-4737-9e34-27849af11562
- Official source
- Official source
CPV codes
- 72000000Servicios TI: consultoría, desarrollo de software, Internet y apoyo
- 48000000Paquetes de software y sistemas de información
Description
VR-Group Plc (hereinafter “VR” or the “Contracting Entity”) procured a modern SaaS-based Enterprise Service Management (ESM) solution, including implementation, continuous services, support services and expert services (hereinafter the “Solution”). The procurement covers an integrated and scalable ESM platform supporting service management across IT and non-IT domains. The Solution includes the service management system, its related functionalities, functional components and user rights, as well as the services required for its implementation and continuous operation. The continuous services include system support, maintenance and small-scale development related to the maintenance and improvement of existing system functionalities. The procurement also includes expert services covering, among other things, the development of new functionalities, related consulting services and consulting concerning the broader development of service management and related processes.
Award criteria
- Price — In the final tender phase, the criteria for selecting the most economically advantageous tender shall be the best price-quality ratio. The range of comparison criteria weighting shall be: PRICE:…
- Quality — In the final tender phase, the criteria for selecting the most economically advantageous tender shall be the best price-quality ratio. The range of comparison criteria weighting shall be: QUALITY:…
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Matrix42 Finland Oy | €1,898,260 | — |
Official publications
- TED · 00653577-2026 · 22 September 2026
- OJS · 183/2026 · 22 September 2026
Other tenders from VR-Yhtymä Oyj
- Identity and Access Management -Solution (IAM) / Invitation to participate
- Tietopyyntö/markkinakartoitus: VR-Yhtymä Oyj:n sähköenergian hankinta
- Tietopyyntö/markkinakartoitus: VR-Yhtymä Oyj:n polttoaineiden hankinta
- VR-Group/ Web development expert services, framework agreement
- REQUEST FOR INFORMATION: HR Solution as a global Cloud solution for VR Group
- VR Group: SAP SuccessFactors Subscription Licences
- VR-Group/ Web- & backend-development expert services, framework agreement
- Identity and Access Management -Solution (IAM) / Invitation to participate
- VR-Yhtymä Oyj: PIMA-palvelut ja muut ympäristötekniset asiantuntijapalvelut
- VR-Yhtymä Oyj: Luova lead-toimisto
Frequently asked questions
- Who is the buyer of this tender?
- The contracting authority is VR-Yhtymä Oyj (European Union).
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