Enterprise Service Management -Solution (ESM) / Invitation to participate
Buyer: VR-Yhtymä Oyj
- Published
- 26 August 2025
- Procedure
- Negotiated procedure
- Lots
- 1
- Documents
- 1
- Notice number
- 00557158-2025
- Reference
- 0737dfda-9def-4737-9e34-27849af11562
- Official source
- Official source
CPV codes
- 72000000Servicios TI: consultoría, desarrollo de software, Internet y apoyo
- 48000000Paquetes de software y sistemas de información
Description
VR-Group Plc (hereinafter also "VR" or "contracting entity") is procuring a modern SaaS based ESM Solution. The procurement also includes implementation, continuous services and support services (hereinafter “Solution”). The preliminary scope of the procurement is described in more detail in Annex 1 "Preliminary description of the procurement". VR is seeking a strategic partner for the implementation of an integrated Enterprise Service Management (ESM) system. The selected partner will support the design, deployment, and optimization of a scalable, user-centric ESM platform that enhances service delivery across IT and non-IT domains. The object of the procurement includes a service management system, including the related functional components, functional functionalities, and user rights. The object of the procurement includes the continuous services of the system. Continuous services consist of system support services, maintenance services and small-scale development work related to maintenance. Small-scale development work included in continuous services is defined as small-scale development work that is improvement, maintenance or repair work related to existing system f…
Award criteria
- Price — In the final tender phase, the criteria for selecting the most economically advantageous tender shall be the best price-quality ratio. The range of comparison criteria weighting shall be: PRICE:…
- Quality — In the final tender phase, the criteria for selecting the most economically advantageous tender shall be the best price-quality ratio. The range of comparison criteria weighting shall be: QUALITY:…
Official publications
- TED · 00557158-2025 · 26 August 2025
- OJS · 162/2025 · 26 August 2025
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Frequently asked questions
- Who is the buyer of this tender?
- The contracting authority is VR-Yhtymä Oyj (European Union).
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