Enterprise Service Management -Solution (ESM) for VR Group / Invitation to participate
Buyer: VR-Yhtymä Oyj
- Published
- 22 July 2025
- Procedure
- Negotiated procedure
- Lots
- 1
- Documents
- 1
- Notice number
- 00477446-2025
- Reference
- ad34ed22-4399-4be4-8939-6dcc2cc4206c
- Official source
- Official source
CPV codes
- 72000000Servicios TI: consultoría, desarrollo de software, Internet y apoyo
- 48000000Paquetes de software y sistemas de información
Description
VR-Group Plc (hereinafter also "VR" or "contracting entity") is procuring a modern SaaS based ESM Solution. The procurement also includes implementation and support services (hereinafter “Solution”). The preliminary scope of the procurement is described in more detail in Annex 1 "Preliminary description of the procurement". More detailed information regarding the content and schedules of the negotiations will be provided to the selected tenderers. Functional and non-functional requirements as well as system and integration architecture requirements will be provided later during the procurement procedure. All requirements for the procurement, as well as the contract terms, will be defined during the procurement procedure. All final requirements will be presented in the final invitation to tender. VR is seeking a strategic partner for the implementation of an integrated Enterprise Service Management (ESM) system. The selected partner will support the design, deployment, and optimization of a scalable, user-centric ESM platform that enhances service delivery across IT and non-IT domains. The object of the procurement includes a service management system, including the related funct…
Award criteria
- Price — In the final tender phase, the criteria for selecting the most economically advantageous tender shall be the best price-quality ratio. The range of comparison criteria weighting shall be: PRICE:…
- Quality — In the final tender phase, the criteria for selecting the most economically advantageous tender shall be the best price-quality ratio. The range of comparison criteria weighting shall be: QUALITY:…
Official publications
- TED · 00477446-2025 · 22 July 2025
- OJS · 138/2025 · 22 July 2025
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Frequently asked questions
- Who is the buyer of this tender?
- The contracting authority is VR-Yhtymä Oyj (European Union).
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