Enterprise Service Management (ESM) Platform

Published

1 June 2026

Submission deadline

12 August 2026

Place of performance

NL414

Procedure

open

Lots

1

Notice number

00374645-2026

Reference

a884a55b-69d7-40a1-b3a0-dc34264629f7

Official source

Official source

CPV codes

• 72000000Servicios TI: consultoría, desarrollo de software, Internet y apoyo

Description

Universities and research institutions increasingly operate like complex enterprises, with many service layers across IT, HR, research support, facilities, and teaching administration and TU/e is no exception. To address the challenges that result from this increased complexity we want to introduce Enterprise Service Management in our architecture. Based on our current understanding, three main capabilities of ESM centre around service request management, service delivery orchestration, and support. TU/e wants to start the implementation end of September 2026. The implementation of the Enterprise Service Management (ESM) solution will initially focus on three core business domains: HRM services, ESA services, and LIS services which are now supported in Topdesk. The services of these domains form the first implementation wave and must be explicitly included in the supplier’s proposed implementation plan and offering. See tenderdocuments

Frequently asked questions

What is the deadline to bid for this tender?

The submission deadline is 12 August 2026. Check the official source, as dates can be modified.

Who is the buyer of this tender?

The contracting authority is Technische Universiteit Eindhoven (European Union).