Contract for the procurement of a service management tool
Buyer: Oslo kommune v/ Utviklings- og kompetanseetaten
- Published
- 4 October 2024
- Estimated value
- 167,000,000 kr
- Place of performance
- NO081
- Procedure
- Negotiated procedure
- Lots
- 1
- Documents
- 1
- Notice number
- 00599306-2024
- Reference
- d9fef6fd-929e-425d-a78e-0e59e1d2dccd
- Official source
- Official source
CPV codes
- 72000000Servicios TI: consultoría, desarrollo de software, Internet y apoyo
- 48000000Paquetes de software y sistemas de información
- 48517000Paquetes de software de TI
- 72200000Servicios de programación de software y de consultoría
- 72260000Servicios relacionados con el software
Description
UKE needs a Service Management tool that shall contribute to comprehensive user support across entities. The agreement shall ensure that UKE and Oslo municipality have a modern and future orientated SMT that supports final users in their meetings with internal services and that gives case officers a user friendly interface.
Award criteria
- Price
- Quality — The contracting authority needs a secure, user friendly and future oriented SMT that can easily be configured and adapted. There is a need for a user friendly and efficient user interface for case…
- Quality — Interaction - plan for establishment - interaction during the agreement period. The contracting authority needs a good and thoughtful plan for how the tenderer will ensure effective and…
Official publications
- TED · 00599306-2024 · 4 October 2024
- OJS · 194/2024 · 4 October 2024
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is 167,000,000 kr.
- Who is the buyer of this tender?
- The contracting authority is Oslo kommune v/ Utviklings- og kompetanseetaten (European Union).
- How can I bid for public tenders in European Union?
- Bids are submitted through the official procurement portal of European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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