Contact Center as a Service (CCaaS) 2025
Buyer: Stedin
- Published
- 12 June 2025
- Submission deadline
- 25 August 2025, 08:00
- Estimated value
- €30,000,000
- Procedure
- Open procedure
- Lots
- 1
- Documents
- 1
- Notice number
- 00379542-2025
- Reference
- c81d629f-2af4-4416-b9f1-7f04b4cbe3c8
- Official source
- Official source
CPV codes
- 79342320Servicios de atención al cliente
- 79000000Servicios a empresas: legislación, mercadotecnia, asesoría, selección de personal, imprenta y seguridad
Description
De aanbesteding betreft een Contact Center as a Service (CCaaS)-oplossing met Workforce Optimization (WFO), bedoeld voor het Klantcontactcenter (KCC), de Centrale Storingsdienst (CSR) en andere klantgerichte afdelingen. De scope omvat: functionele componenten, implementatie, dienstverlening en strategisch advies.
Official publications
- TED · 00379542-2025 · 12 June 2025
- OJS · 111/2025 · 12 June 2025
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Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 25 August 2025, 08:00. Check the official source, as dates can be modified.
- What is the estimated value of this tender?
- The estimated value published by the buyer is €30,000,000.
- Who is the buyer of this tender?
- The contracting authority is Stedin (European Union).
- How can I bid for public tenders in European Union?
- Bids are submitted through the official procurement portal of European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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