Consultancy Services for Engagement Surveys (pulse surveys)

Published

28 February 2024

Estimated value

€400,000

Place of performance

Frankfurt am Main, DE712

Procedure

neg-w-call

Lots

1

Notice number

00123497-2024

Reference

66f0333a-e8b3-425e-bdb6-a75473c3db83

Official source

Official source

CPV codes

• 79342310Servicios de encuesta a clientes

Description

The European Central Bank (ECB) is seeking suitable candidates through Call for Applications (CfA) that will be invited to participate in the negotiated procedure and to submit a tender for a Contract, which includes the following: • Provide expert guidance to develop, with input from ECB stakeholders, pulse surveys in alignment with best practice, including a library of customisable, validated questions with benchmarks. • Deliver an external online platform for administering the pulse survey, analysing the results, and following-up. • Deliver dashboards with a range of survey analytics, including descriptive, predictive, trend, and sentiment analysis. • Deliver action plan management tools including dashboards, templates, and targetted recommendations. • Provide onboarding support and training for HR staff and other employees (e.g. managers) who may access the platform to launch surveys, view analytics dashboards, and access action plannning templates and recommendations. • Provide project management support for the pulse survey design, implementation, and follow-up. This support should include a mutually agreeable project plan that clearly describes all phases of the project (p…

Frequently asked questions

What is the estimated value of this tender?

The estimated value published by the buyer is €400,000.

Who is the buyer of this tender?

The contracting authority is Gemeinde Pöhl (European Union).