Case handling system
Buyer: Entur AS
- Published
- 8 February 2024
- Procedure
- neg-w-call
- Lots
- 1
- Notice number
- 00082595-2024
- Reference
- bdd63a05-3b98-4a48-b81e-0a53826e7517
- Official source
- Official source
CPV codes
- 72000000Servicios TI: consultoría, desarrollo de software, Internet y apoyo
- 48000000Paquetes de software y sistemas de información
- 48400000Paquetes de software de transacciones comerciales y personales
- 48445000Paquetes de software de gestión de relaciones con el consumidor
- 48480000Paquetes de software de ventas, mercadotecnia e inteligencia empresarial
- 72200000Servicios de programación de software y de consultoría
- 72260000Servicios relacionados con el software
Description
Entur AS invites tenderers to a negotiated procedure for the procurement of a system for manual, whole and partially automated processing of e-mail enquiries. The new system shall replace the current case handling system Entur has and shall be the main platform for the customer service providers in Entur to handle e-mail, and must have support for good work processes with a high degree of automation possibility both in the platform and via integrations with other systems. See the tender documentation for further information.
Frequently asked questions
- Who is the buyer of this tender?
- The contracting authority is Entur AS (European Union).
Get alerts for tenders like this
Create a free account and receive new tenders from European Union matching your business, every day.
Create a free account and receive new tenders from European Union matching your business, every day.