Case and service desk system
Buyer: Vestfold fylkeskommune
- Published
- 31 July 2025
- Estimated value
- 16,000,000 kr
- Place of performance
- Tønsberg, NO093
- Procedure
- Negotiated procedure
- Lots
- 1
- Notice number
- 00500833-2025
- Reference
- 1f4f8973-d61a-4490-bc1f-d53eac09d307
- Official source
- Official source
CPV codes
- 72590000Servicios profesionales relacionados con la informática
- 48000000Paquetes de software y sistemas de información
- 48200000Paquetes de software de conexión en red, Internet e intranet
- 48500000Paquetes de software de comunicación y multimedia
- 48510000Paquetes de software de comunicación
- 48511000Paquetes de software de comunicaciones de escritorio
- 48810000Sistemas de información
- 72000000Servicios TI: consultoría, desarrollo de software, Internet y apoyo
Description
Vestfold county needs a new contract for a case and service desk system that commenced in August 2025. The delivery shall be delivered as a software as a service (SaaS). We would like a new system in operation in September 2025, with a gradual phasing-in for the different sectors in the county. The system shall be used by Digital Services to support all internal processes, ITIL processes and enquiries from final users. Important processes and functions that ought to be covered by the system (the list is not exhaustive). • Incident process (events, errors, equipment orders, etc.) • Problem process • Change process • Fixture management • Handling student PCs The system shall also support other sectors in the organisation in their case handling, both by internal case handling and enquiries from the county's inhabitants. Integrations with existing systems and/or tools that are currently used will be an important factor in the procurement. Particularly within: •Integration with M365 Microsoft Entra ID Microsoft Intune •Microsoft Teams •Microsoft Outllook The tenderer has a cooperation agreement with Telemark county municipality. Some joint procurements are made through this and we…
Award criteria
- Quality — * The tenderer ́s system specifications. * Delivery plan * Standard terms for the services(SLA)
- Price — * Price and price terms
Awards
| Awarded to | Amount | Date |
|---|---|---|
| Embriq AS | 14,659,700 kr | — |
| Clever Choice ApS | 12,419,375 kr | — |
| Pureservice AS | 7,009,000 kr | — |
| Orbify.ai AS | 0 kr | — |
Official publications
- TED · 00500833-2025 · 31 July 2025
- OJS · 145/2025 · 31 July 2025
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is 16,000,000 kr.
- Who is the buyer of this tender?
- The contracting authority is Vestfold fylkeskommune (European Union).
- How can I bid for public tenders in European Union?
- Bids are submitted through the official procurement portal of European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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