Case and service desk system
Buyer: Vestfold fylkeskommune
- Published
- 14 April 2025
- Estimated value
- 32,000,000 kr
- Place of performance
- Tønsberg, NO091
- Procedure
- Negotiated procedure
- Lots
- 1
- Documents
- 1
- Notice number
- 00241474-2025
- Reference
- 1f4f8973-d61a-4490-bc1f-d53eac09d307
- Official source
- Official source
CPV codes
- 72590000Servicios profesionales relacionados con la informática
- 48000000Paquetes de software y sistemas de información
- 48200000Paquetes de software de conexión en red, Internet e intranet
- 48500000Paquetes de software de comunicación y multimedia
- 48510000Paquetes de software de comunicación
- 48511000Paquetes de software de comunicaciones de escritorio
- 48810000Sistemas de información
- 72000000Servicios TI: consultoría, desarrollo de software, Internet y apoyo
Description
The system shall be used by Digital Services to support all internal processes, ITIL processes and enquiries from final users. Particularly within: • Integration with M365 •Microsoft Entra ID •Microsoft Intune •Microsoft Teams •The Microsoft Outllook system shall be used by Digital Services to support all internal processes, ITIL processes and enquiries from end-users. The system shall also support other sectors in the organisation in their case handling, both by internal case handling and enquiries from the county's inhabitants. Integrations with existing systems and/or tools that are currently used will be an important factor in the procurement. The tenderer has a cooperation agreement with Telemark county municipality. Some joint procurements are made through this and we operate parts of the IT infrastructure jointly. The two counties are two independent legal entities. We would like Telemark County to have an option to join the contract and sign a separate contract with the tenderer on the same terms that Vestfold county will get through the contract. The abidance deadline will apply to both counties, but the start-up of the contract and implementation at Telemark county shall …
Official publications
- TED · 00241474-2025 · 14 April 2025
- OJS · 73/2025 · 14 April 2025
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Frequently asked questions
- What is the estimated value of this tender?
- The estimated value published by the buyer is 32,000,000 kr.
- Who is the buyer of this tender?
- The contracting authority is Vestfold fylkeskommune (European Union).
- How can I bid for public tenders in European Union?
- Bids are submitted through the official procurement portal of European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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