Accord cadre multi-attributaires relatif à la mise en place et la maintenance d'un Centre de Relation Client (CRC)
Buyer: ACG-SYNERGIES
- Published
- 10 March 2025
- Submission deadline
- 11 April 2025, 16:00
- Procedure
- Open procedure
- Documents
- 1
- Notice number
- 00154728-2025
- Reference
- e87c852b-5ad9-49e5-922b-e713904fb55a
- Official source
- Official source
CPV codes
- 48000000Paquetes de software y sistemas de información
Description
Accord cadre multi-attributaires relatif à la mise en place et la maintenance d'un Centre de Relation Client (CRC) à destination de nos adhérents.
Lots (2)
| Lot | Description | CPV code | Amount |
|---|---|---|---|
| 1 | Lot 1 : Outil de Centre de relation client On premise | 48000000 Paquetes de software y sistemas de información | — |
| 2 | Lot 2 : Outil de Centre de relation client Saas | 48900000 Paquetes de software y sistemas informáticos diversos | — |
Award criteria
- Price — Coût (35 pts) Formations (5 pts)
- Quality — RSE
- Quality — Qualité de la réponse (10 pts) Fonctionnalités (20 pts) Déploiement (15 pts) SLA (10 pts)
Official publications
- TED · 00154728-2025 · 10 March 2025
- OJS · 48/2025 · 10 March 2025
Other tenders from ACG-SYNERGIES
Frequently asked questions
- What is the deadline to bid for this tender?
- The submission deadline is 11 April 2025, 16:00. Check the official source, as dates can be modified.
- Who is the buyer of this tender?
- The contracting authority is ACG-SYNERGIES (European Union).
- How can I bid for public tenders in European Union?
- Bids are submitted through the official procurement portal of European Union. El Vínculo helps you find tenders and analyse their documents; submission always happens at the official source.
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